Last updated: September 1, 2026

This Privacy Policy explains how Avid Home Services LLC ("Avid Home Services," "we," "us") collects, uses, and shares information when you visit https://avidhomeservices.com, submit a quote request, call or text us, or otherwise communicate with us.

Information we collect

We collect only what we need to quote and perform work:

Information you give us. Your name, phone number, email address, property address or city, the service you are interested in, your timeline, and anything you include in a message or note field.
Communication records. Notes from calls, texts, and emails relating to your estimate, scheduling, install, or service request.
Site usage data. Standard technical information such as pages visited, referring site, approximate region, browser, and device type, collected in aggregate to understand how the site is used.

We do not collect payment card details through this website. We do not knowingly collect information from anyone under 18.

How we use it

To respond to your request and schedule a free on-site estimate
To prepare and deliver your quote
To perform, schedule, and support installation work
To honor warranty coverage and handle service requests
To send you information you asked for about our services
To improve our website and understand which pages are useful
To comply with legal obligations

Phone calls, text messages, and consent

When you submit a quote request, you consent to be contacted at the phone number and email address you provided regarding your request, including by phone call, text message, and email. Message and data rates may apply depending on your carrier and plan. Message frequency varies.

Consent is not a condition of purchase. You can opt out of text messages at any time by replying STOP, and you can unsubscribe from marketing emails using the link in any email. Opting out of marketing does not stop transactional messages about an active estimate, scheduled install, or open service request.

We do not sell your phone number, and we do not share it with third parties for their own marketing purposes.

How we share information

We share information only in these circumstances:

Service providers. Vendors who help us operate — website and form hosting, email delivery, scheduling and CRM tools, and financing partners if you request financing. They may use your information only to provide services to us.
Our install crews. The crew assigned to your job receives the details needed to perform the work.
Legal requirements. When required by law, subpoena, or to protect our rights, property, or safety, or that of others.
Business transfer. In connection with a merger, acquisition, or sale of assets, subject to this policy.

We do not sell your personal information.

Cookies and analytics

This site uses minimal cookies and may use privacy-respecting analytics to understand aggregate traffic patterns. You can block or delete cookies through your browser settings; the site works without them. Most browsers also offer a "Do Not Track" setting, which we honor where technically feasible.

Data retention

We keep quote requests and project records for as long as needed to serve you, honor warranty obligations, and meet legal and accounting requirements. Because our warranties can extend for many years, we intentionally retain install records — including your system configuration — so that future service calls do not start from scratch. You may request deletion as described below.

Security

We use reasonable administrative and technical safeguards to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

You may, at any time:

Ask what information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information, subject to records we must retain
Opt out of marketing calls, texts, and emails

Depending on where you live, you may have additional rights under applicable state privacy law. To exercise any of these, email info@avidhomeservices.com or call(888) 306-2413. We will not discriminate against you for exercising a privacy right.

Third-party links

Our site may link to other sites, such as Google reviews or manufacturer product pages. We are not responsible for the privacy practices of those sites.

Changes to this policy

We may update this policy from time to time. We will revise the "last updated" date above, and material changes will be posted on this page.

Contact us

Avid Home Services LLC
4012 S River Rd Ste 2, St. George, UT 84790
Phone: (888) 306-2413
Email: info@avidhomeservices.com